Spa Policies

Scheduling

We encourage you to schedule appointments well in advance, especially prior to major holidays. Please note that upon scheduling your appointment, you will be asked to provide a credit card number to guarantee your treatment. Please refer to our cancellation policy prior to reserving your appointment time. Scheduling an appointment is your acceptance of this policy.

Appointment Reminders

As a courtesy to our clients, our system automatically emails reminders 24 hours prior to the scheduled service.

Arrival

Your specialized therapist will arrive 15 minutes prior to your appointment to set up and go over your appointment questionnaire to ensure you are receiving the best service. Late arrivals will limit the time of your service, as your appointment will end at the scheduled time to accommodate the next client’s appointment. We will do our best to accommodate you; however, in some cases it may be necessary to reschedule your appointment. In such cases, the cancellation policy will apply.

Payment

For your convenience, we accept Visa, Mastercard, Discover, and American Express at our online checkout. Payment must be made ahead of time to secure your appointment.

20% gratuity is automatically charged to all service bookings.

Product Return Policy

All of our products at Great Expectations were designed and curated with the journey of pregnancy in mind. We hold our products to the highest standards and believe they are the best fit for our services and clients. If you are unhappy with a product purchase from Great Expectations, please return the unused item with a dated receipt within 30 days of purchase and we will gladly return or exchange the item. We cannot issue cash refunds. Unopened items returned after 30 days with proof of purchase will be refunded a store credit only. Due to health regulations, we cannot accept opened and /or used returns. 

*Exception: A refund, store credit or product exchange may be given for any opened item that is returned due to an adverse reaction that a client has experienced while using that product. The client must consult with a technician prior to receiving a credit or exchange of the product.

Service Return Policy

All treatments and packages are non-refundable. Any unused services in your package will not be refunded.

Gift Cards

Gift cards are not redeemable for cash. For custom gift cards, please allow 24 hours processing time. Please note that gift cards may not be returned or exchanged.

Referral policy

Referrals are greatly appreciated and are the highest compliment you could give us! To show our appreciation, if the client you refer purchases a treatment, you will receive a 20% off credit to be used towards any service of your choice. It’s our special way of saying thank you for spreading the love!

a few more things…

We are constantly expanding our services. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a customer, but we do reserve the right to refuse service at any time, to anyone, for any reason.